We can offer adaptable delivery schedules because of our state-of-the-art Infrastructure and carefully considered logistical solutions. We ship from our own warehouse or directly from our suppliers’ warehouses/port, and our products can be found in many other countries. We are one of the few companies in our field that can offer a 100% availability guarantee on all of our products and services.
We ship wholesale orders and export to most nations worldwide. Tell us your location if you want additional details.
Depending on the destination port, shipping usually takes around 19 to 45 days. After your order has been sent, we will provide you with an accurate delivery estimate. For less substantial shipments, we also offer air cargo.
Due to the number years spent into business, we have signed contract with reputable and reliable forwarders and we equally believe in the division of labour. That is why we have are our primary carriers and also use other shipping firms. We may have to switch shipping companies to meet your deadline.
Shipping our goods is done in normal containers and can equally be done in refrigerated containers (reefer containers). Shipping temperatures average 18 degrees Celsius. The quality and freshness of the product will be maintained throughout transit.
In most cases, we ship within the promised time frame. If there is a significant delay (more than 21 days), the seller and buyer will work out a compensation plan.
If you need help with the shipping process, we can supply you with barcodes, packing photos, and more.
After receiving your order, we will get back to you with a confirmation email including our Proforma Invoice for you to proceed with the deposit. We shall be waiting on your confirmation to proceed with packaging etc.
Of course you will. That will be the only way to confirm your order and able us proceed to the next step which is packing, loading and shipping.
This has never happened to us but as the saying goes “prevention is better than cure”, your order will be shipped back to you again if the responsibility is on us and please do not forget to keep your receipt as proof of payment.
Yes you can, provided the initial order has not been shipped yet.
As soon as your goods are been shipped after receiving your payment confirmation, we will then provide you with a tracking number and all other shipping documents so you can easily know where exactly your goods are at any point in time.